New support email arrives → Claude classifies into one of: refund / shipping / pre-sale / complaint / other. FAQs auto-replied. Complaints escalated to a manager. Refunds routed to billing team. Cuts manual triage time by ~70%.
How to import this workflow into n8n
- Download the JSON file.
- Open your n8n instance and click the + icon.
- Select Import from file and choose the downloaded JSON.
- Configure credentials for nodes that show errors.
- Test with a small payload before activating.