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Lal Chand

AI Workflow Automation Engineer

Automations that pay for themselves. Built in days, owned by you.

lalchand.professional@gmail.com +92 310 6846514 Book on Calendly →

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Customer Support Triage (Email → Claude → Routing) | Lal Chand

Customer Support Triage (Email → Claude → Routing)

New support email arrives → Claude classifies into one of: refund / shipping / pre-sale / complaint / other. FAQs auto-replied. Complaints escalated to a manager. Refunds routed to billing team. Cuts manual triage time by ~70%.

How to import this workflow into n8n

Download the JSON file.
Open your n8n instance and click the + icon.
Select Import from file and choose the downloaded JSON.
Configure credentials for nodes that show errors.
Test with a small payload before activating.

Download resource